Process
a clear path from first conversation to a service that works.
Every project follows the same four phases. Each one ends with something you can see and sign off, so you stay in control of the budget and the direction.
Before we start
A 30-minute call
You tell us what you're trying to change. We tell you honestly whether we can help.
Within a week
A written proposal
Scope, the people you'd work with, timeline, and cost, ready for your approval process.
1
Discover
1–2 weeks
We start with the problem, not the solution. We learn how the service works today, who relies on it, and what success needs to look like for your organisation.
- Workshops with stakeholders and decision makers
- Interviews with users and frontline staff
- A review of existing systems, data, and policies
- Agreed goals and measures of success
You receive
Research findings and a costed plan for what comes next
2
Design and test
2–4 weeks
We turn what we learned into prototypes people can try. Testing early means problems are found while they’re still cheap to fix.
- User journeys and service maps
- Clickable prototypes of the most important tasks
- Testing with real users, including people with access needs
- Accessible designs to WCAG 2.2 AA
You receive
Tested, signed-off designs ready to build
3
Build and launch
4–12 weeks
We build in small releases and show you working software every week. Nothing goes live until it has been tested, reviewed for security, and approved by you.
- Weekly releases you can see and try
- Integration with your existing systems
- Automated testing and security review
- A planned go-live, staff training, and documentation
You receive
A live service and everything your team needs to run it
4
Improve
Ongoing
Launch is the start. We watch how the service is used, fix what gets in people’s way, and keep improving it for as long as you need us.
- Monitoring, support, and security updates
- Regular reports on usage and service health
- Improvements prioritised with you each quarter
- Handover to your in-house team when you’re ready
You receive
A service that keeps getting better, with no lock-in
built for organisations with standards to meet
Governments and large businesses need more than good software. They need a partner that fits their governance.
Clear reporting
A short show-and-tell every week and a written update, so leaders always know what has been done and what’s next.
Sign-off at every stage
You approve the outcome of each phase before the next one begins. There are no surprises at the end.
Fits your procurement
Fixed-price phases or a clear weekly rate, set out in a format that works with your purchasing process.
Security and data protection
We follow your security policies and handle personal data in line with the data protection law that applies to you.
Accessible by default
Everything we design and build is tested against WCAG 2.2 AA, with plain language throughout.
You own everything
Code, designs, research, and documentation belong to you from day one and live in your own accounts.